Shipping policy
Shipping Policy
Welcome to Fennec Shop. We are committed to delivering your order as quickly and safely as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Please note:
- Orders are not processed on weekends or holidays.
- During high-demand periods, processing times may be slightly longer.
Shipping Time
Estimated shipping times depend on your location and the shipping method selected at checkout.
Estimated Delivery Times
- United States: 5–12 business days
- Canada: 7–15 business days
- International: 7–20 business days
Delivery times are estimates and may vary due to customs, carrier delays, weather conditions, or high shipping volume.
Order Tracking
Once your order has shipped, you will receive a tracking number by email.
Tracking information may take 24–72 hours to update.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer:
- Free shipping promotions
- Discounted shipping offers
- Limited-time shipping deals
Incorrect Address
Please make sure your shipping address is correct before placing your order.
Fennec Shop is not responsible for:
- Incorrect or incomplete addresses
- Failed delivery attempts
- Packages returned due to address errors
If a package is returned to us, additional shipping fees may apply for reshipment.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us and we will do our best to assist you.
Please understand that once a package is handed to the shipping carrier, delivery delays may be outside of our control.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item and packaging
We will review the issue and work toward a suitable solution.
Contact Us
For any shipping-related questions, please contact us at:
support@fennecshop.org